Rug Care & Cleaning

To ensure your rugs maintain their quality and longevity, it's important to provide proper care in daily. While our rugs are designed to be low maintenance, here are some guidelines to follow:

1.Wash the rug only when necessary. Use a gentle cycle with cold water to prevent shrinkage or damage. Avoid using fabric softener, as it can break down the fibers.Use a mild detergent in small amounts to avoid residue buildup. Air-dry the rug flat or hang it over a clothesline. Avoid using a dryer, as high heat can shrink or damage the rug.

2. Vacuum regularly and spot clean with mild detergent as needed. Blot spills with a clean, dry cloth or paper towel. Use a mild detergent or a rug cleaner specifically designed for your rug’s material. Test any cleaner on a small, inconspicuous area first.

You can also check this guide for details: rug care guide.

For more stubborn stains that require extra attention, follow these steps to effectively treat the affected area. Start by using a clean paper towel or cloth to gently absorb any excess liquid from the stain. Next, create a mixture by combining 1-2 teaspoons of liquid laundry detergent with a cup of warm water. Dampen a color-safe cloth with the mixture and carefully blot the stained area, applying gentle pressure. Afterward, rinse the area with cool, clean water to remove any residue.

To ensure efficient shipping, our rugs are rolled up during the packaging process. This helps to minimize the package size and protect the rug during transit. As a result, when you receive the rug, it may have been rolled up for a while, leading to temporary creases and waves. These creases are a natural occurrence due to the rug's storage and shipping method, and they should gradually disappear with time and proper care.

To address this, we recommend following the previous instructions to allow the rug to acclimate to its new environment by leaving it unobstructed and flat on the floor for at least 48 hours. This will allow the rug to relax and naturally flatten out. If you wish to expedite the process, using a steamer as mentioned earlier can be helpful in removing the creases more quickly.

We apologize for any inconvenience caused by these temporary creases, but please rest assured that they are a result of our efforts to make the shipping process more efficient.